Last updated: 21 October 2026. This page is published at https://makethebestgames.github.io/refund.html and linked from the game
(Settings > Purchases > Refund policy) and from the store listings on Google Play and the App Store.
This is a plain description of how purchases and refunds work in Salt Heart. It is not legal advice. If the consumer law
of your country gives you more rights than this page, the law applies.
1. What you can buy
Salt Heart is free to play. The only things sold for real money are pearl chests: one-time (consumable) packs of
pearls, bought through Google Play on Android or the App Store on iPhone and iPad. Pearls are an in-game
currency with no cash value; they cannot be exchanged for money or transferred to another game or player.
2. Refunds are handled by Google Play or Apple
All payments are taken and processed by Google Play (Android) or Apple (iPhone and iPad), not by us. We never see your card
or payment details, and we cannot take or return money ourselves.
On Android (Google Play)
Within 48 hours of a purchase you can ask Google Play for a refund yourself: in the Google Play Store app or on
play.google.com, open your profile > Payments & subscriptions > Budget & order history, choose the order,
then Report a problem / Request a refund. Google decides the request, usually within a few business days.
After 48 hours, contact us (section 5). We look at each request and may refund through Google Play at our
discretion, for example when a purchase was charged twice or the pearls never arrived and cannot be restored.
Apple decides every App Store refund; we cannot refund an App Store purchase ourselves.
Go to reportaproblem.apple.com and sign in with your Apple Account, choose I'd like to > Request a refund,
pick a reason, select the Salt Heart purchase, then submit. Apple usually gives an update within 24 to 48 hours.
Unlike Google Play, the App Store has no automatic refund: Apple looks at each request, and what is possible depends on
your country or region. If you cannot find the charge, check your email receipt from Apple; the purchase may have been
made with another Apple Account.
If Apple declines, or the pearls are missing, contact us (section 5). We cannot refund the money, but we help you get
missing pearls delivered.
Pearl chests are digital content that is delivered and can be used straight away. Once the pearls are in your game
and have been used, the purchase may not be refundable, except where the law requires it or Google Play or Apple
approves a refund. If a refund is approved, we do not take pearls back from your game.
4. What we do to help
Missing pearls: if you paid and the pearls did not arrive (for example the app closed during the purchase), open
Settings > Purchases and tap Restore purchases. The game asks the store (Google Play or the App
Store) again for purchases that were not delivered and adds them. Each order is only ever added once.
Purchase not verified: if the game says a purchase could not be verified, nothing was added. On Android, Google Play
refunds such a purchase automatically within 3 days. On iPhone and iPad there is no automatic refund: ask Apple at
reportaproblem.apple.com (section 2).
Pending or failed orders: a payment that is still "pending" (on Android for example cash or a bank transfer; on
iPhone and iPad for example Ask to Buy waiting for a parent) is delivered automatically when the store confirms it. A
failed or declined payment is not charged. If you are unsure, contact us with the order ID.
Order ID:Settings > Purchases lists your latest purchases with their order IDs (on Android they
start with "GPA."; on iPhone and iPad they are numbers only). Tap Copy next to one and paste it into your message
so we can find the order quickly.
New phone or reinstall: the game has no account. Pearls belong to the save on the device. Use Settings > Save game >
Copy save code to move your progress; contact us if a purchase seems lost after moving.
5. Contact
Email: thinguyendinh83@gmail.com — please include the order ID (Settings > Purchases > Copy), the date of the purchase and a
short description of the problem. We aim to answer within 3 business days.
Developer: Make The Best Games — https://makethebestgames.github.io
6. Changes
We will update this page if the way purchases work changes. The date at the top shows the latest version. See also our
Privacy Policy.